5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 7/31/2022
Customer Review
Staff has been super helpful in every way possible.
Staff has been super helpful in every way possible.
By: Certified Resident
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 7/14/2022
Customer Review
Our maintenance team is the best!
Our maintenance team is the best!
By: Certified Resident
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 3/14/2022
Customer Review
Amazing location and views!!
Amazing location and views!!
By: Certified Resident
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 1/27/2022
Customer Review
I love living here, everyone is so friendly and professional. I am always greeted by name and with a smile. I feel safe ...
I love living here, everyone is so friendly and professional. I am always greeted by name and with a smile. I feel safe and comfortable, concierge and maintenance are always so helpful. I am really happy with the improvements as well. Thank you for everything!
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By: Lillian L.
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 12/23/2021
Customer Review
Ty is always respectful, polite, and efficient.
Ty is always respectful, polite, and efficient.
By: Certified Resident
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 12/16/2021
Customer Review
Move-in was easy. Residents are nice and welcoming. The concierge team has been very delightful. Units are borderline da...
Move-in was easy. Residents are nice and welcoming. The concierge team has been very delightful. Units are borderline dated but construction and location are awesome. I love that there is a dog park so close. They make it easy to be a dog-friendly property by providing free treats and doggy bags. Not sure if The Monarch cleans the dog park or someone else dog feces disposal stations are always picked up.
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By: Heather G.
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 9/19/2021
Customer Review
Ty is always professional and polite!
Ty is always professional and polite!
By: Richard N.
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 9/19/2021
Customer Review
Ty is awesome!!
Ty is awesome!!
By: Denise R.
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 9/14/2021
Customer Review
The Monarch in Austin is a very nice place. The staff is so helpful and they care. Bobby actually took care of my belong...
The Monarch in Austin is a very nice place. The staff is so helpful and they care. Bobby actually took care of my belongings while I was gone on calls. You guys are the best. Jared, Brittney, Patrick. All of you. Keep it up!
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By: Sohil S.
Source: Kingsley
4.0 / 5
4.0 out of 5 stars
overall rating
Posted On: 8/26/2021
Customer Review
Monarch is great condo, staff are awesome and location is best in downtown
Monarch is great condo, staff are awesome and location is best in downtown
By: David S.
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 8/20/2021
Customer Review
Ty does an outstanding job. Always.
We are very lucky to have him at the Monarch. He deserves a raise.
Ty does an outstanding job. Always.
We are very lucky to have him at the Monarch. He deserves a raise.
By: Lynne K.
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 8/10/2021
Customer Review
Quick and got it done!
Quick and got it done!
By: Matt S.
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 7/24/2021
Customer Review
Very Responsive, respectful, and professional.
Very Responsive, respectful, and professional.
By: Shivram V.
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 7/24/2021
Customer Review
Ty is always professional and polite!
Ty is always professional and polite!
By: Certified Resident
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 7/21/2021
Customer Review
The maintenance staff are incredible!
The maintenance staff are incredible!
By: Certified Resident
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 6/21/2021
Customer Review
You have an excellent staff member named Ty. He is very knowledgeable, professional, courteous and efficient. He is a re...
You have an excellent staff member named Ty. He is very knowledgeable, professional, courteous and efficient. He is a real asset to the maintenance staff. Please don't ever rotate him to another property.
Read More about this review
By: Lynne K.
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 6/18/2021
Customer Review
the satff at the Monarch are awesome!
the satff at the Monarch are awesome!
By: David S.
Source: Kingsley
4.0 / 5
4.0 out of 5 stars
overall rating
Posted On: 6/2/2021
Customer Review
Absolutely fantastic community. Some of the nicest neighbors I've had and it is overall very peaceful. The location is s...
Absolutely fantastic community. Some of the nicest neighbors I've had and it is overall very peaceful. The location is superb and it is very easy to walk to wherever I need to go.
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By: Certified Resident
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 5/26/2021
Customer Review
Ive been very pleased with the Monarch by Windsor with their efficiency, communication, and their constant strive for pe...
Ive been very pleased with the Monarch by Windsor with their efficiency, communication, and their constant strive for perfection.
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By: Brian P.
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 5/21/2021
Customer Review
The two recent plumbing requests were handled promptly and efficiently. There are two requests that remain open with no ...
The two recent plumbing requests were handled promptly and efficiently. There are two requests that remain open with no action for at least a month.
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By: Certified Resident
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 5/11/2021
Customer Review
Nathan was great, both times. Resolved issues well and promptly.
Nathan was great, both times. Resolved issues well and promptly.
By: Certified Resident
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 5/7/2021
Customer Review
I really enjoy living here, the maintenance and concierge and leasing staff make it truly a great experience. I feel wel...
I really enjoy living here, the maintenance and concierge and leasing staff make it truly a great experience. I feel welcome, safe and it feels like home! Thank you all for everything!
Read More about this review
By: Certified Resident
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 4/30/2021
Customer Review
Our experience couldn't be better and have truly loved living at the Monarch. All the staff have been great especially t...
Our experience couldn't be better and have truly loved living at the Monarch. All the staff have been great especially the Concierges.
Read More about this review
By: Certified Resident
Source: Kingsley
4.0 / 5
4.0 out of 5 stars
overall rating
Posted On: 4/25/2021
Customer Review
The maintenance and concierge staff are awesome! Excellent customer service!
The maintenance and concierge staff are awesome! Excellent customer service!
By: Certified Resident
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 4/23/2021
Customer Review
This is my second time to live at the monarch. The concierge is the best around. I have friends that live in other downt...
This is my second time to live at the monarch. The concierge is the best around. I have friends that live in other downtown properties and none of them have the staff that we have. They go above and beyond with anything we might need. Everyone is treated equally as good too.
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By: Holly M.
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 4/20/2021
Customer Review
Management and Concierge are extremely professional and attentive to the tenants.
Management and Concierge are extremely professional and attentive to the tenants.
By: Certified Resident
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 4/17/2021
Customer Review
The team was persistent despite a very challenging issue
The team was persistent despite a very challenging issue
By: Certified Resident
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 3/27/2021
Customer Review
Ty is always friendly and professional!
Ty is always friendly and professional!
By: Certified Resident
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 3/14/2021
Customer Review
We love this place very much! We feel safe and we get quick response to every problem
Bless you!!!
We love this place very much! We feel safe and we get quick response to every problem
Bless you!!!
By: Certified Resident
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 3/12/2021
Customer Review
The staff is very friendly and it's a great community.
The staff is very friendly and it's a great community.
By: Certified Resident
Source: Kingsley
4.0 / 5
4.0 out of 5 stars
overall rating
Posted On: 3/9/2021
Customer Review
Maintenance has always been responsive. It is the lack of cleaning staff that is putting pressure on the concierge & mai...
Maintenance has always been responsive. It is the lack of cleaning staff that is putting pressure on the concierge & maintenance people. Just too much territory to properly clean for too few people, thus I think the quality of the overall appearance of the Monarch suffers. I will say that the maintenance people went way beyond in trying to keep the ice at a minimum. I was extremely greatful l for that.
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By: Certified Resident
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 3/9/2021
Customer Review
We have loved our new home at The Monarch! The layouts are perfect - you cant find a better balcony in Austin! We are ha...
We have loved our new home at The Monarch! The layouts are perfect - you cant find a better balcony in Austin! We are happy to call this home!
Read More about this review
By: Certified Resident
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 2/27/2021
Customer Review
Through covid and the crazy winter storm, the Monarch has been there for their residents. With salting the walkways, che...
Through covid and the crazy winter storm, the Monarch has been there for their residents. With salting the walkways, checking in via emails, and keeping up with maintenance needs the Monarch staff has gone above and beyond. We appreciate you.
Read More about this review
By: April C.
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 2/23/2021
Customer Review
I have leased before in Austin, and couldn't believe the absolute professionalism with which the Monarch dealt my move. ...
I have leased before in Austin, and couldn't believe the absolute professionalism with which the Monarch dealt my move. That solid professionalism, and overall friendliness, has been outstanding. Truly, above and beyond.
Read More about this review
By: Certified Resident
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 2/19/2021
Customer Review
People make the property. Ive said it before but the management and staff are superior to anything Ive experienced in LA...
People make the property. Ive said it before but the management and staff are superior to anything Ive experienced in LA, NY, and in TX. I appreciate everyone at The Monarch constantly. Thanks yall.
Read More about this review
By: Certified Resident
Source: Kingsley
4.0 / 5
4.0 out of 5 stars
overall rating
Posted On: 1/27/2021
Customer Review
Excellent concierge service.
Excellent concierge service.
By: Certified Resident
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 1/21/2021
Customer Review
Excellent location and staff management. Concierges are friendly and helpful. Apartment layout works well, and we love t...
Excellent location and staff management. Concierges are friendly and helpful. Apartment layout works well, and we love the huge balcony.
Read More about this review
By: Certified Resident
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 1/18/2021
Customer Review
I've moved between states 6 times in the last 8 years and my experience moving into the Monarch blew all the others away...
I've moved between states 6 times in the last 8 years and my experience moving into the Monarch blew all the others away
Read More about this review
By: Certified Resident
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 1/16/2021
Customer Review
Ty is awesome
Ty is awesome
By: Louis M.
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 12/8/2020
Customer Review
The management have been wonderful to work with in a very trying personal year for me and I have flipped the script on t...
The management have been wonderful to work with in a very trying personal year for me and I have flipped the script on them more than a few times and they have been polite and accommodating every time.
Read More about this review
By: Certified Resident
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 11/21/2020
Customer Review
Ty and Spencer are great. They are responsive and fix issue right the first time.
Ty and Spencer are great. They are responsive and fix issue right the first time.
By: Michael C.
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 10/4/2020
Customer Review
Love my floor plan and the amenities are great. Overall the building has a nice appearance. But most important I truly f...
Love my floor plan and the amenities are great. Overall the building has a nice appearance. But most important I truly feel safe living here. Has a nice community vibe and feels like home.
Read More about this review
By: Certified Resident
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 6/24/2020
Customer Review
Josh and Ty are awesome!
Josh and Ty are awesome!
By: Louis M.
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 6/16/2020
Customer Review
Ive lived in apartments all my life. The maintenance crew at The Monarch is one of the best Ive ever seen. They are prom...
Ive lived in apartments all my life. The maintenance crew at The Monarch is one of the best Ive ever seen. They are prompt, polite and have the skills to get the job done. They have come to my rescue at all hours and always remained professional and solved the issue quickly. Having them here, gives me peace of mind!
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By: Denise L.
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 6/9/2020
Customer Review
Great place to live.
Great place to live.
By: Certified Resident
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 5/27/2020
Customer Review
The Monarch is a great community of residents and has a friendly staff! We've enjoyed living here for 9 1/2 years!
The Monarch is a great community of residents and has a friendly staff! We've enjoyed living here for 9 1/2 years!
By: Certified Resident
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 5/26/2020
Customer Review
Love Josh - his attention to service and friendly personality
Love Josh - his attention to service and friendly personality
By: Jane R.
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 5/21/2020
Customer Review
Even during these trying times, the professional, courteous, prompt, and caring response and action of the Monarch Team ...
Even during these trying times, the professional, courteous, prompt, and caring response and action of the Monarch Team is impressive and heartening. Thanks yall!
Read More about this review
By: Certified Resident
Source: Kingsley
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 5/12/2020
Customer Review
Amazing concierge, maintenance and leasing staff especially through this unusual time. We appreciate all that theyve bee...
Amazing concierge, maintenance and leasing staff especially through this unusual time. We appreciate all that theyve been doing above and beyond.
Read More about this review
By: Certified Resident
Source: Kingsley
3.0 / 5
3.0 out of 5 stars
overall rating
Posted On: 5/10/2020
Customer Review
I love our concierge team. They are so helpful and will do whatever it takes to make things happen. Friendly, helpful an...
I love our concierge team. They are so helpful and will do whatever it takes to make things happen. Friendly, helpful and love them!!!
Read More about this review
By: Michelle B.
Source: Kingsley
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